Newsletter

August 15th, 2012

If you are reading this then you are probably pretty familiar with our two hotels.  On the outside chance you are not familiar with the Grand Hotel and the Cupertino Inn then I will fill you in with a little back story of the hotels and the purpose of this blog.

Both hotels are independent, upscale, boutique hotels located in the heart of California’s Silicon Valley.  Both are locally owned by families with deep roots in the Valley. Barbara Perzigian, the General Manager of both hotels, came to the Cupertino Inn in 1998 with no previous hotel experience.  Ever!  Although she had experience running small businesses she had never even worked in a hotel.  The owner of the property gave her one piece of advice before he turned over the operation to her:  “Run the hotel like you own it.”

Not really knowing what she was getting herself into, the only hospitality experience from her past that she could draw on to guide her on this new endeavor was the way her grandmother treated her house guests.  When people would visit her grandparents’ house, no matter how well or how little they knew their guests, they were treated the same way: no one left until they were able to eat no more, drink no more and laugh no more.  And this is how Barbara wanted her hotel to be.  Barbara treated the staff as an extension of her family and the hotels’ guests like they were her personal guests in her home.

In 1999, the owner of the hotel decided to build another hotel about 2.5 miles down the road from the Cupertino Inn.  With only a year of hotel experience under her belt, Barbara was now not only running one hotel but helping build another. But why not?  After all, two is better than one, isn’t it?  In August, 2000, The Grand Hotel was opened.  Everything from the management to the staff to the wonderful amenities was the same.  Only the actual property and the location were different.  (Although if you ask a “regular” of either hotel they will expound on their personal opinions of the differences.)

The reason for this blog, beside the fact that our web operator said it would be good for our websites relevancy on the internet, is that for the past 14+ years that Barbara has been running these two hotels, she has created a very unique and rare culture within our hotels: in a world where the hotel experience for a business traveler is often anonymous, repetitive and dull, our two hotels have often been described by our guests as the “Cheers” of the hotel industry.  A place where “everybody knows your name.”  A real “home away from home” where you are welcomed as “family” whether you are here for the first time or you are a regular guest…which there are many.  This blog will be an extension of what the hotels are:  sometimes funny, sometimes gossipy, sometimes insightful, sometimes whacky, sometimes random, but always caring, professional and entertaining.  We hope that you will enjoy!

With all of that fluff out of the way, let’s get to our first topic: Those darn irons!!

We’ll start with one of the comments that was left by one of our valued guests:

“I will try my best to never stay here again after seeing how your ironing boards are set up. They are barely usable and that level of security on an iron is offensive.”

This comment made us sad, but I don’t know if there has ever been anything that more consistently annoys some of our guests as much as the little cord that attaches the iron to the ironing board.  The popular assumption, as evidenced by the above comment, is that we take these safety precautions to ensure that our guests don’t walk off with our $5 irons.  Contrary to popular belief, this couldn’t be further from the truth.  Although there may be a huge demand for cheap irons on the black market, the real reason for the cords is because an overwhelming number of people apparently do no feel the need to do their ironing on the board itself.  After spending a small fortune reupholstering furniture, throwing out expensive comforters and pillows, refinishing desk and dresser tops, and yes, even re-carpeting, we had to find a way to let every guest know that the little folding table in the closet about waist high and very conveniently located was actually there to be ironed on.  And if you happened to leave the classic iron-shaped burn on that we only need to replace it with a $2 ($1 when they’re on sale!) ironing board pad.  We realize that the cord attaching the iron to the board is an imperfect solution to this problem.  Trust us, we know how much you hate them from the comments we receive.  But this was the only effective measure we could find to prevent the daily burns to our bedding and furniture.  So although it may annoy you, now that you know the truth you can take comfort in the fact that it helps to keep your rate down.  Having said all of this, if anyone has a better solution we are always eager to hear new ideas!

And with that, welcome to the Cupertino Inn/Grand Hotel blog.

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