June 27th, 2013

There’s a commercial playing on the radio now involving a guy in a hotel room calling room service and asking them to bring him something from McDonald’s. Have you heard it? Whomever he’s talking to refuses and he protests, saying that they had told him they’d do anything to make him comfortable. With that the employee is defeated and must, presumably, run off to McDonald’s.

The point of this is not to say that we, of course, would have just run straight to McDonald’s for you. I think that that will never, ever happen. There are some limitations. But, short of a McDonald’s run, there’s a lot of service that we’ve got available, and a lot more that we’re capable of improvising.

Here’s a fun example: Without naming any names, a guest arrived, sometime in the last few months, wearing only one shoe. The other he had left somewhere between the airplane he had come from and our front door. And so, as he was checking in, he asked the man behind the front desk if he could help to retrieve the lost shoe. Impossible, right? Well, thanks to a little bit of front desk magic, by the time he turned in for the night, that man once again had a complete pair of shoes.

Most of you check in, come down for breakfast in the morning, and check out. Maybe asking for a drink at the bar is all the asking you do while you’re here and otherwise you take care of yourself. That’s fine with us, and we’re happy to be giving you an easy place from which to take care of your own needs. But, just so you know, there’s a lot we can help you with, if only you’d ask.

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