January 12th, 2010

Someday, perhaps when we find ourselves on the other side of this recession, our hotel is going to have to consider making a donation to Santa Clara High School. So many of our most loved, and even a few of our least loved, employees passed first through that unassuming little institution. To my knowledge there are no hospitality classes offered there, but they turn out one after another enthusiastic, hard working, loyal people who, thankfully, have felt that our little business hotel cum bed and breakfast is a nice place to pass through the years that will transition them to adulthood.

I didn’t really realize quite how many of us had come out of Santa Clara High until Jesse, our bellman, cited it as one of his favorite things about the job. He works with all the people he was friends with in high school, they still are the people he spends his free time with and, so, coming to work, for him, is fun. This means that he has long standing relationships with more than a few of his coworkers, which creates an investment in the well being of the whole operation. He says that these are connections he intends to keep for the rest of his life. There is in him this open-heartedness, the sensitivity of one who values human connection above everything else, that makes him exactly the kind of person we can feel good about sending to pick you up when you’ve just come off a long flight, or having knock on your door with a tray of food in the middle of the night.

But, as I said, this hotel tends only to be a transition. Someday soon Jesse will be a firefighter, following the example of several family members before him. We’d better make a recording of his laugh before he leaves, I can’t imagine what this place will sound like without it.

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