August 16th, 2010

There’s a little staffing oddity here at our hotel and this month I’d like to try to tell you about it. His name is Kaz, he’s a rapper and he works for our hotel out of his bedroom in Los Angeles. It’s fun to write and it’s even true!

Ok, but while we do have a rapper on our staff, we don’t actually have an on-staff rapper. What Kaz is, is the sole member of our off-site sales team. I spent some time with him on the phone last week. What I wanted was to try to understand how his job works, as he’s not here with us every day and I’m curious. Notice how that curiosity is still in the present tense. Interrupting Kaz is not an easy task, especially when he knows that he is meant to be the subject of a conversation. There’s so much he’d like to share and it’s fun to listen and I know I’m not the best interviewer in the world, but after it was over I found that I had neglected nearly all of my questions and had instead just enjoyed the experience of Kaz.

I have some details, though. I’ll share some with you and we’ll see how far it gets us into understanding him and his position. He tells me he has all the parts of a suit except the jacket. He tells me that he buys packages of miniature candy bars, has his girlfriend wrap them in cellophane whose color matches the nearest holiday, and then hands them out to admins. I think he chooses the admins based on a list sent to him from us, rather than at random. He tells me that people are often surprised and delighted when he shows up in their office wearing almost all of a suit and carrying festively wrapped bite-sized treats. He says that he has a phone meeting every morning with Jerry, our director of sales and marketing, and that he is generally in bed for that meeting.

To be perfectly honest, I don’t know that I understand Kaz’s job any better than I did before I talked to him. I do know that I laughed a lot on the phone that day, and that I felt good when I hung up. I’ll say this, then, whatever the structure of his position, if this guy is a part of our sales team, I know we are stronger for it.

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