Newsletter

June 11th, 2013

A couple of days ago I found something really offensive on the internet. I know all your mouths are now hanging open in shock. Something offensive on the internet! My goodness, how can that have happened? Still, though, this particular thing hit close to the home that you and I share, that is, it was a blog written by someone who used to work in a hotel and who claimed to be outing all of the dirty little secrets of every hotel in the world. It’s not very likely that many of you read it, but I want to address it here anyway because it definitely carried the potential to make you, our guests a little bit more paranoid and cynical when you’re here with us, which I definitely want to stamp out as quickly as possible.

First, and most disgusting, he claimed that all housekeepers in all hotels clean mirrors, but also drinking glasses, with Pledge. On my honor, I swear to you that you are not drinking from glasses cleaned with Pledge. It’s gross that that’s what was happening in whatever dump he was working in, but it’s not happening here.

Next he tried to make you all feel guilty for not having the bellman bring your little rolling suitcase up to your room, implying that you were denying him his raison d’etre and putting his livelihood at risk. First, I promise you that our bellmen have plenty to do and they will not ever be fired because you take your own bags up. Second, the last thing we want is for you to feel guilty about, or responsible for, the well being of our employees, while you’re here. You’re here for some reason, business, pleasure, whatever, and it’s our job to make that as easy as possible for you. Period.

He went on and on, but I only want to address one more. He asserted that the cost of maintaining a hotel room is $30 and that paying anything over that is extortion. He came up with that number by calculating the cost of paying the front desk staff and the housekeeper, plus laundry. He ignored the rest of the staff necessary to maintain a property, he ignored things like landscaping, all taxes, insurance. He ignored so much, and yet the clear assertion of his ignorant lie could really make guests feel bad about having to pay to stay in a hotel.

Everyone has their dirty little secrets, I suppose, but those are not ours and I hope that the man who wrote that little expose finds some other way to make his way in the world and leaves us alone.

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